We are the experts in carpet cleaning across Camden NW1, so do not hesitate and give us s call on 020 3540 8135 to get our great deals!
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions govern the provision of carpet, upholstery and related cleaning services by Carpet Cleaning Camden to residential and commercial customers within its service area. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any service.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company ordering services from Carpet Cleaning Camden.
Company means Carpet Cleaning Camden, the cleaning service provider.
Services means carpet cleaning, rug cleaning, upholstery cleaning, mattress cleaning and any other cleaning services agreed between the Company and the Customer.
Premises means the property or location at which the Services are to be carried out.
Agreement means the contract between the Company and the Customer for the supply of Services in accordance with these Terms and Conditions.
The Company provides carpet and related cleaning services within its designated service area. The specific Services to be provided will be described in the booking confirmation, quotation or service schedule agreed with the Customer.
The Company reserves the right to refuse or discontinue any Service where it reasonably considers that:
There is a risk to the health and safety of its staff.
Access to the Premises is unsafe, restricted or impractical.
The work requested falls outside the normal scope of carpet or soft furnishing cleaning.
Any variations to the agreed Services must be approved by the Company and may result in changes to the quoted price and timescales.
Bookings may be requested via the Companys accepted contact methods, such as online enquiry forms or other communication channels indicated on its marketing materials.
All bookings are subject to availability and are not confirmed until the Customer has received a booking confirmation from the Company. The booking confirmation will set out the date and approximate time window of the appointment, the type of Services, and the indicative price or pricing basis.
The Customer is responsible for providing accurate information when making a booking, including:
The full address of the Premises and any access details.
The type and approximate sizes or quantities of areas or items to be cleaned.
Any known issues such as severe staining, damage, infestations, or delicate materials.
Parking arrangements or restrictions near the Premises.
The Company may revise any quotation or indicative price if the information provided by the Customer is incomplete or inaccurate, or if the actual condition or size of the items differs materially from that described at the time of booking.
The Customer must ensure that the Companys operatives have safe and reasonable access to the Premises at the agreed appointment time. This includes providing any necessary entry codes, keys or instructions in advance.
The Customer is responsible for ensuring that:
Electricity and mains water are available at the Premises during the Service.
Parking is available or any relevant permits or visitor passes are arranged, where required. Any parking costs, fines or penalties incurred due to a lack of suitable parking will be chargeable to the Customer.
Valuable, fragile or easily damaged items are removed from the areas to be cleaned or otherwise appropriately protected.
The areas and items to be cleaned are reasonably clear of clutter and accessible.
The Customer, or a responsible adult authorised by the Customer, is present at the Premises at the start and end of the appointment to grant access and inspect the completed work, unless otherwise agreed.
Prices for Services may be provided as fixed quotations, minimum charges, or based on an hourly rate or price per area or item, as specified by the Company.
All quotations are given on the assumption that the information provided by the Customer is accurate and that reasonable access and standard cleaning conditions apply. The Company reserves the right to amend a quotation where:
The Premises or items to be cleaned differ from the description provided.
Additional Services are requested by the Customer.
Work is required outside normal working hours by arrangement.
Heavily soiled or stained areas require substantially more work or specialist treatment than reasonably anticipated.
Unless otherwise stated, all prices are exclusive of any applicable taxes or government charges that may be introduced or varied by law.
The Company may require a deposit to secure a booking, particularly for larger jobs, multi-room appointments, or commercial contracts. Any required deposit amount and due date will be communicated before confirming the booking.
Unless otherwise agreed in writing, payment for Services is due immediately upon completion of the work at the Premises. The Company may accept various forms of payment, such as card payment, bank transfer or other electronic methods, as communicated to the Customer.
For account Customers or commercial contracts, alternative payment terms may be agreed in writing. In the absence of specific terms, invoices are payable within 14 days of the invoice date.
If payment is not received by the due date, the Company reserves the right to:
Charge interest on overdue amounts at the statutory rate permissible under the law of England and Wales.
Suspend or cancel further Services for the Customer.
Recover any reasonable costs incurred in pursuing the debt, including legal and collection fees.
The Customer may cancel or request to reschedule a booking by providing notice to the Company using the same communication methods used for booking or other channels specified by the Company.
The following cancellation and rescheduling terms will normally apply, unless otherwise specified at the time of booking:
If the Customer cancels or reschedules more than 48 hours before the scheduled appointment time, no cancellation fee will normally be charged, and any deposit paid may be applied to a future booking or refunded at the Companys discretion.
If the Customer cancels or reschedules less than 48 hours but more than 24 hours before the appointment time, the Company may retain part or all of any deposit to cover administrative and scheduling costs.
If the Customer cancels, reschedules or fails to provide access less than 24 hours before the appointment, or if the Companys operatives are unable to gain access to the Premises on arrival, the full minimum charge or deposit may be retained or become payable.
The Company reserves the right to cancel or reschedule an appointment due to circumstances beyond its reasonable control, such as severe weather, staff illness, vehicle breakdown or equipment failure. In such cases, the Company will contact the Customer as soon as reasonably practicable to arrange an alternative appointment. The Company will not be liable for any loss resulting from such cancellation or rescheduling, but any pre-paid amounts for the affected appointment will either be applied to the rebooked service or refunded.
The Company will carry out the Services with reasonable care and skill and in accordance with industry practices for carpet and upholstery cleaning. However, the Customer acknowledges and accepts that:
Some stains, odours or damage may be permanent and cannot be removed or fully remedied by cleaning.
The appearance of carpets and fabrics may be affected by age, wear, fading, prior cleaning attempts or the nature of the materials, and results may therefore vary.
Shrinkage, colour migration or texture changes can occasionally occur, especially where items have pre-existing weaknesses or have not been properly maintained or fitted.
The Company cannot guarantee that Services will remove all allergens, contaminants or infestations; specialist treatment may be required in some cases.
Where the Customer requests treatment of delicate or high-risk items, the Company may require a signed acknowledgement of risk before proceeding, or may decline to undertake the work.
The Customer is encouraged to inspect the work on completion while the Companys operative is still present at the Premises. Any concerns or issues should be raised immediately so that they can be addressed on the spot where reasonably possible.
If the Customer has a complaint about any aspect of the Service, they must notify the Company as soon as reasonably practicable and in any event within 48 hours of completion of the work. The Customer should provide details of the Premises, the date of the Service and a clear description of the issue.
The Company will investigate complaints promptly and, where appropriate, may arrange a return visit to inspect the work and, if reasonable, re-clean affected areas or offer another form of resolution. The Companys obligation will generally be limited to rectifying any defect in the Services provided, subject to the limitations of liability set out in these Terms and Conditions.
The Company carries public liability insurance appropriate to the nature of its business. Details of cover can be provided on request.
Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be lawfully limited or excluded.
Subject to the above, the Company shall not be liable for:
Any indirect, consequential or economic loss, including loss of profit, loss of business, or loss of opportunity.
Damage or deterioration to items that were already defective, worn, stained, loose, poorly fitted, or otherwise in a vulnerable condition prior to the Service.
Any damage resulting from inaccurate information or instructions provided by the Customer.
Loss of or damage to items not directly related to the cleaning process or items left in or under furniture that was moved at the Customers request.
The Companys total liability in respect of any claim arising under or in connection with the Agreement shall, to the extent permitted by law, be limited to the total amount paid or payable by the Customer for the specific Service in respect of which the claim arises.
The Company will handle waste, soiled water and residues from the cleaning process in accordance with applicable waste management and environmental regulations in the United Kingdom.
Dirty water, cleaning residues and removed dry matter such as dust, lint and small debris will be collected and disposed of responsibly by the Company or via the Customers normal waste systems, as appropriate and lawful.
The Customer must advise the Company in advance if any area or item to be cleaned has been contaminated with hazardous substances, bodily fluids, chemicals or other materials requiring specialist handling or disposal. Additional charges may apply for such work, and the Company reserves the right to decline Services that involve unsafe or unlawful waste handling.
The Customer remains responsible for any waste not generated by the Companys activities, including furniture, household rubbish or building waste present at the Premises.
The Company will take reasonable care to protect the Customers property and contents while carrying out the Services. Protective materials may be used where appropriate, and hoses or cables will be positioned with due regard to safety.
The Customer should keep children, pets and other occupants away from work areas, equipment and cleaning solutions during and immediately after the Service, to avoid accidents and interference with the cleaning process.
The Company will not be liable for accidents or damage arising from persons or animals entering treated areas before they are completely dry or safe, or from interference with equipment contrary to the instructions of the Companys operatives.
The Company shall not be in breach of these Terms and Conditions nor liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include, but are not limited to, extreme weather conditions, strikes, lockouts, transport disruptions, accidents, acts of terrorism, pandemics or governmental restrictions.
The Company will collect and process personal data about Customers only to the extent necessary to arrange and provide the Services, handle payments, respond to enquiries and manage the business relationship.
Customer information will be stored securely and will not be sold to third parties. It may be shared with trusted partners or sub-contractors where required to deliver the Services or comply with legal obligations.
Customers have rights in relation to their personal data under applicable data protection laws and may contact the Company to exercise those rights where applicable.
The Company reserves the right to update or amend these Terms and Conditions from time to time. The most current version will apply to all new bookings and will be made available upon request.
Where changes materially affect existing bookings, the Company will use reasonable efforts to notify affected Customers before the Service date. If the Customer does not agree to the amended terms, they may cancel the booking in accordance with the cancellation provisions set out above.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.
The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or their subject matter or formation.
If any provision or part-provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision or part-provision shall be deemed deleted, but that shall not affect the validity and enforceability of the remaining provisions.
These Terms and Conditions, together with any quotation, booking confirmation and written variations agreed between the parties, constitute the entire agreement between the Company and the Customer in relation to the provision of the Services and supersede any prior understandings, representations or agreements, whether oral or written.
By proceeding with a booking and allowing the Company to commence work, the Customer confirms that they have read, understood and agreed to these Terms and Conditions.
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